My name is Elizabeth, though most people call me Lizzie, and I am the Customer Relations Executive here at Bilbrook Rose. I bring extensive experience from across the care sector, having started my career providing hands-on care and support. I later progressed into senior carer roles, where I was able to support teams, uphold high standards, and contribute to delivering outstanding person-centred care.

Alongside my frontline experience, I have worked within care recruitment and customer service. This has given me a strong understanding of both the needs of the people we support and the expectations of the teams who care for them. These experiences allow me to communicate effectively with residents, families, and professionals, ensuring our approach is always clear, supportive, and centred around individual needs.

I am passionate about helping people feel confident and reassured from their very first contact with us. Building positive relationships and guiding people through their care journey is something I value deeply, and I’m proud to bring that commitment to my role at Bilbrook Rose.

Outside of work, I enjoy spending time with my family and my furry friend, Huxley, as well as gardening and exploring the outdoors.